Return Policy
Simplicity, transparency and security are the hallmarks of your online shopping experience at
casaamber.in. We go the distance to ensure that every transaction on our website is
seamless. We take great care in delivering our products and adhere to the highest quality
standards. As a policy, we do not entertain returns on products delivered in perfect,
undamaged condition. Please peruse our Return Policy for your understanding.
A product is only eligible for return under the following conditions:
· A wrong product has been dispatched and in the event that a product does not match
the item selected during order confirmation.
· If you identify a quality or a manufacturing defect on the received product.
· If the product is received in a damaged condition. Note: Please do not accept any
package if it is tampered or damaged upon delivery.
· To ensure that we are able to process your returns accurately and promptly, please
read through the return process, along with the guidelines that need to be followed.
We only offer exchange policy in place of the item received by you if it is defective or wrongly shipped.
RETURN PROCESS:
1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service at +918368181223 (Monday - Sunday 11 AM to 7:30 PM) or email us at support@casaamber.in
You will be asked to mail a good quality picture of the received product clearly depicting the
issue (in case of damage/defect/incorrect product) along with your order details to
casaambermarketing@gmail.com. (you can mail/WhatsApp the picture/Video in the first
step, for a faster process). Our Quality Assurance team will check the details in reference to
its eligibility of return.
We will then get back to you with your Return Request Status within 2-3 days of
receiving your request mail with pictures.
Once your return request has been accepted, we will arrange a reverse pick up for
the product in question.
It usually takes about 2-3 working days for organising a pickup and 7-10 days for
delivery at our warehouse.
POINTS TO REMEMBER:
- Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
- Product should be unused and in the original condition.
- Products bought online cannot be exchanged or returned in our stores.
- Product can be returned for a store credit or an exchange, processed within 7 days of receiving the merchandise in our warehouse.
CASA AMBER reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
For any assistance contact our Customer Service at +91 8368181223 (Monday - Sunday 11 AM to 7:30 PM) or email us at support@casaamber.in, to initiate the return process.
